T-Mobile in Newport News, VA Closed now

Reviews about T-Mobile

• ★ ☆ ☆ ☆ ☆

  April 17, 2019, by AYE M
  After spending thousands in the store on two note 8s and cases and screen protectors I felt like my phone where well protected. I bought a curved glass screen protector for 54.99 the guys in the store recommended it and put it on for me. After 15 days I went to answer my phone and the protector popped off. I came into the store and loyd the manager refused to replace it. Said I had to file a claim etc. It was Christmas eve and I basically didn't have very much money left..I was so unhappy he walked away to talk to new customers while I stood there heartbroken . Not a sorry. Nothing. They put it on wrong there where air bubbles underneath it and he didn't care.. I went across the street to the t mobile inside the mall and they felt horrible for me and replaced it no charged I was blown away that a store that didn't cause the issue was so willing to help me. Screw this store they are rude to you once they get what they want from you (a sale)