Sears in Newport News, VA Closed now

Reviews about Sears

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  April 17, 2019, by Jeff Riddick
  I purchased their top of the line Kenmore Elite refrigerator after 1 year freezer stopped working called in their warranty department set up a appointment no one showed up and never called me . so I called again they came out and told me it needed a circuit board so I paid $300.00 and 2 weeks later they came and installed it . Didn't fix freezer and ice maker and water dispenser stop working , so I called again and 2 weeks later they came back and found that they had left a plug unplugged on new circuit board . so freezer still doesn't work I called again and 2 weeks later they came out and said they need to replace the compressor, a 3way valve ,and 2 other parts but it will be covered under warranty so they ordered parts set up a date to come back 2 weeks later parts did not come in and they could not tell when they would be in . so now 3 weeks later parts are in finally but its going to be 2 more weeks before they come and install them . so almost 3 months with no freezer and I've called customer service and they said they would have some one call me about all the problems . I'm still waiting no call yet The extended warranty I called also to complain they also said they get someone to call no call yet . Calvin Riddick